Privacy Policy

1. Introduction

For The Long Run Fitness ("FTLR Fitness", "we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use the FTLR Fitness app and related services. This policy covers data collected by us as well as data collected by the third-party service providers we rely on to operate the app.

2. Information We Collect

Account Information

• Name, email address, and display name when you register.
• Subscription status and subscription date.
• Notification preferences.
• User role (admin or member).

Fitness & Activity Data

• Custom workout plans, goals, scheduled workouts, and completion status.
• Workout activity logs, including workouts started or completed and their titles.
• Achievement badges earned and cumulative completion counts.
• Favorited recipes.

Communications

• Messages sent through the in-app group chat, including text, images, and reactions.
• Submissions to the "Ask Your Coach" inquiry feature.

Usage & Analytics Data

• Pages you visit and features you use within the app.
• Visit frequency, visit duration, and traffic source (how you arrived at the app).
• Approximate location, derived from your IP address.
• Operating system and device type.
• Custom events tracked to understand feature usage (e.g., workout started, recipe viewed).

Diagnostic & Log Data

• Server and backend function logs, including error reports and performance timing, collected automatically by our hosting platform to maintain and troubleshoot the app.
• Request logs (status codes and timing) generated when the app communicates with our servers.

Device Permissions

FTLR Fitness requests access to the following device features only when you choose to share an image in the in-app group chat:

• Photo Library: Allows you to select an existing photo from your device's photo library to share with other members in the group chat.
• Camera: Allows you to take a new photo directly within the app to share with other members in the group chat.

Your photos and camera are never accessed automatically or in the background. Access is requested only at the moment you tap the image button in the group chat, and the selected photo is uploaded solely for display in the chat.

3. How We Use Your Information

• To provide and personalize your fitness experience.
• To track your workout progress and award achievement badges.
• To send relevant notifications about new workouts, recipes, or programs (if enabled).
• To respond to your questions submitted to your coach.
• To monitor, analyze, and improve the app's performance, stability, and user experience.
• To detect, diagnose, and fix errors or technical issues.

4. Data Sharing & Third-Party Service Providers

We do not sell your personal information. We share data with the following categories of third-party service providers that help us operate the app. Each provider has its own privacy policy governing how it handles data.

• Hosting & App Platform (Base44): Our app is built and hosted on the Base44 platform, which stores app data and user records on servers located in the United States. Base44 collects analytics, diagnostic logs, and technical data as described in Section 2. Base44 is SOC 2 Type II and ISO 27001 certified. See the Base44 Privacy Policy and Data Processing Agreement.
• Payment Processing (Stripe): Subscription payments are processed securely by Stripe. We do not store your credit card or payment details — those are handled directly by Stripe. See Stripe's Privacy Policy.
• Email Delivery (SendGrid): Transactional emails such as new user notifications and new content alerts are delivered through SendGrid, which receives your email address for that purpose. See SendGrid's Privacy Policy.
• Authentication Providers: If you choose to sign in using a social provider (such as Google, Apple, Microsoft, or Facebook), that provider collects authentication data independently and according to its own privacy policy.
• When required by law or to protect the rights and safety of our users.

5. Payment Information

Subscription payments are processed securely by Stripe. We do not store your credit card or payment details on our servers. We retain only your subscription status and subscription date.

6. Data Retention

We retain your account and fitness data for as long as your account is active. Usage analytics data is retained by our platform provider for a limited period. You may request deletion of your data at any time by contacting us, and we will process your request in accordance with applicable data protection laws.

7. Your Rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate data.
• Request deletion of your account and associated data.
• Opt out of non-essential communications.

8. Children's Privacy

FTLR Fitness is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via the app or email.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us through the "Ask Your Coach" section of the app.